FAQ
Frequently Asked Questions
Common questions about the platform, case intake, and portal workflow.
How do I start a case?
You can begin with a consultation request or create an account and submit a new case directly through the client portal.
Can I upload additional evidence later?
Yes. Each case includes an evidence locker where supporting files can be uploaded and reviewed.
How do I track progress?
Each case page shows workflow stage, timeline updates, uploaded files, and message history.
Can I communicate inside the portal?
Yes. Secure case-based messaging is available directly inside each case view.
Do I need to submit everything at once?
No. You can start with a case submission and add further evidence or supporting information later.